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Release
NPP, October 12,
2012
AFAG WARNS MTN
The Alliance for Accountable Governance(AFAG) and Ghanaians
have notice with grave concern the calling lapse,
unreliability and connectivity problem of the leading
telecommunication group in Ghana,MTN.
It is more than a great disservice to Ghanaians to go though
such an ordeal against the fact that the service sector and
MTN in particular are making a giant and bountiful leap in
their business endeavour.
It is however surprising that, MTN with all their touting
performance in quality and customer service delivery is not
acting to the expectation of their consumers and customers.
MTN apart from the fact that they are aware of the challenges
of their customers for the past seventy-two(72) hours, has not
deem it fit through courtesies to apologise to their cherished
customers and consumers and to further;
• Explain the source of the difficulties and
• Reassure the consumer WHEN the challenge will be over.
This attitude of disregarding the problems of the consumer and
leaving their fate to the near distant future is not only an
insult to the intelligence of their consumers and customers
but also a wanton disregard to the rules that mandate them to
give uninterrupted quality and reliable service to their
consumers and customers.
We are per this statement warning MTN to immediately make
themselves available to Ghanaians and respect the good people
of Ghana.
Again where basic customer service and its ethics are thrown
to the wind, AFAG in times like this, will not hesitate to
stand by Ghanaians in our pursuit and right to quality
service.
Signed:
Dr. Nana Ayew Afriye 0244780359
Davis Opoku Ansah 0244861593
Bright Acheampong 0545230621
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