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MTN Ghana assures Northern Region customers of improved
services
Accra, March 15, Ghanadot/GNA — The MTN
Ghana, a telecommunication network, on Sunday assured its
Northern Region customers that technical teams were working
with other stakeholders to improve the company’s services in
the area, within the next seven days.
The company said its attention has been drawn to media
reports of the Consumer Advocacy Agency and the Right of the
People, to embark on various actions to expresses their
dissatisfaction with the company’s quality of service in the
Region.
A statement signed by Ms Mawuena Dumour, Corporate Service
Executive, of the company, explained that in the last three
weeks, MTN has experienced disruptions in service in the
region due to cuts made on its fiber by contractors from
other competitor organizations.
It said “MTN articulated those challenges to the National
Communications Authority (NCA) and subscribers in the region
with an understanding that the issues were being addressed.”
The statement said MTN subsequently received commendation
from some stakeholders in the region when marked
improvements were noted in service quality.
It said the company viewed as very unfortunate the fact that
the two groups both based in the region would plan such
actions without making their concerns known to MTN.
The statement said ironically, this was happening “at a time
MTN is engaged in extensive roll out of additional
telecommunications equipment and latest optical fibre
technology infrastructure to expedite the improvement of
quality of service.”
It said over the last two years since entering the Ghanaian
market, MTN has invested more than 25 million dollars in the
region, in telecommunications infrastructure compared with
three million dollars prior to the company’s entry into the
market.
The statement said “Current roll out plans for the region
expect to put in place more than 200 new telecommunications,
cell sites this year and more than 280 infrastructure
upgrades in the second quarter of this year.”
It said “MTN remains fully committed to open and
constructive dialogue and is taking steps to engage, with
leaders of the two groups, to fully arm them with
information about, the actions the company has taken to
ensure world class service in the Northern Region and in
Ghana as a whole.”
GNA
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